How to be a good client?

(AND MAKE DESIGNERS (illustrators, programmers and others) LOVE YOU, WHICH IS ACTUALLY GOOD FOR BUSINESS!)

If you are a client than it would be wise for you to read this list. Actually, we didn’t even wrote it. Someone else did so we just borrowed it from them. After we red it for the first time we knew that its modified version must find its place on this website. It will even make you smile while reading, but believe us, we take it serious… and so should you.

In our case word ‘designer’ (often mentioned in text bellow) stands for ; designer (how obvious), illustrator, programmer, photographer, writer, artist…

NOTHING takes 5 minutes

Understand that NOTHING takes 5 minutes. Or in other words: everything takes time.

Additional work means additional pay

Additional work means additional pay. We do LOVE what we do, but we don’t love it that much. So when you are asking us to go above and beyond (last minute or not), understand why you need to pay us for it, as you would when working with any other professional.

Make up your mind

Make up your mind. You can take a while to decide, but once you have, own it. If you must change your mind, understand and appreciate the implications of that.

Tell us what you’d like to convey, not how to convey it

Tell us what you’d like to convey, not how to convey it. For example: “I’d like the design to feel sunnier”, not “make it yellow”.

Good design is not done by committees

Good design is not done by committees. It is done by good designers.

Never, ever be rude to one of our members (studios)

Never, ever be rude to one of our members. If you have a problem with something someone did, tell us (without yelling), and and we’ll try to find the solution.

Respect creates good feelings

Respect creates good feelings all around, which in turn makes the work better.

Conversely, disrespect creates bad feelings

Conversely, disrespect creates bad feelings that, subconsciously, might give one pause before going the extra mile to make a job truly spectacular.

Give credit where credit is due

Give credit where credit is due. “Thank you,” or “good job” or “we appreciate your efforts” works wonders.

Pay invoices on time

Pay invoices on time. And if you can’t, tell us why, and just let us know when to expect the check. “The check is in the mail” really does not fool anyone.

Don’t have anyone else secretly working for you

If you’ve bothered to hire us, don’t have anyone else secretly working on the project. When the truth comes out, it’s demoralizing for all of us. Open relationships are fine only if all the parties are in on it.

Know what you want

Know what you want. The clearer you are, the stronger our solution will be.

We need a contract to protect ourselves

It’s not personal, just business. And you should read it before you sign it, because “but I didn’t read it” doesn’t hold up in court. (Clients have really said that. A surprising number of times.)